Sat. Sep 24th, 2022
Brussels, 1 August 2022
See question(s) : E-001772/2022
EN
E-00001772/2022
Answer given by Mr Reynders
on behalf of the European Commission
(1.8.2022)
According to its Article 3(3)(k), Directive 2011/83/EU1 does not apply (with the exception of few specific provisions) to passenger transport services as those are regulated by specific EU legislation, notably the four passenger rights regulations2. The Commission does not plan to extend the application of the Directive’s provisions on the right of withdrawal to air passenger services.
The Commission is currently conducting a review of travellers’ rights when buying package travel3 as well as a review of passengers’ rights in the event of crisis situations.


1 Directive 2011/83/EU of the European Parliament and of the Council of 25 October 2011 on consumer rights, amending Council Directive 93/13/EEC and Directive 1999/44/EC of the European Parliament and of the Council and repealing Council Directive 85/577/EEC and Directive 97/7/EC of the European Parliament and of the Council (text with EEA relevance).
2 Regulation (EC) No 261/2004 of the European Parliament and of the Council of 11 February 2004 establishing common rules on compensation and assistance to passengers in the event of denied boarding and of cancellation or long delay of flights, and repealing Regulation (EEC) No 295/91; Regulation (EC) No 1371/2007 of the European Parliament and of the Council of 23 October 2007 on rail passengers’ rights and obligations; Regulation (EU) No 1177/2010 of the European Parliament and of the Council of 24 November 2010 concerning the rights of passengers when travelling by sea and inland waterway and amending Regulation (EC) No 2006/2004; Regulation (EU) No 181/2011 of the European Parliament and of the Council of 16 February 2011 concerning the rights of passengers in bus and coach transport and amending Regulation (EC) No 2006/2004.
3 https://ec.europa.eu/info/law/better-regulation/have-your-say/initiatives/13117-Package-travel-review-of-EUrules_en